International Shipping Information

GT-Rotaku accepts orders from customers living outside Japan as well as within Japan.

However, shipping availability, delivery methods, fees, and lead times vary depending on the product and the destination country or region. Please contact us before placing an order.

How It Works
1. Inquiry

Please contact us using one of the methods below, including the product you are interested in and your destination country or region.

2. Details

We will confirm shipping availability, delivery method, fees, lead time, and other details, then provide guidance from our team.

3. Order & Payment

If you agree to the details we provide, we will create the order and send you a payment link (invoice) to complete checkout.

Payment is accepted by credit card (Visa / Mastercard / American Express / JCB).

Unlike a standard online checkout, you will complete payment via the link we send you. Thank you for your understanding in advance.

4. Shipment

After we confirm your payment, we will proceed with shipping arrangements.

Delivery

Products are shipped in cooperation with our partners. We will also explain how to check delivery status (including whether a tracking number is available) when you contact us.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, customs clearance fees, and similar charges in the destination country or region.

These are generally the responsibility of the customer (buyer) and are typically requested and paid locally upon receipt of the package by the carrier or customs authority in each country (collect on delivery).

Tax amounts and procedures vary by country or region. We recommend confirming details in advance with the customs authority at your destination.

When We Cannot Ship

Depending on the product and destination, we may be unable to ship due to size, weight, or local regulations. We will confirm availability and advise you when you contact us.

Returns & Exchanges

For international shipments, returns are generally not accepted due to the high costs associated with customs procedures and return shipping.

If there is a defect at delivery or another issue for which we are responsible, we will advise you on a case-by-case basis. Please contact us promptly after your order arrives.

How to Contact Us

For international shipping inquiries, please contact us using any of the methods below. Including the product you are interested in and your destination country or region will help us assist you more quickly.

Important Notes
  • We cannot be held responsible for loss, damage, or delays during delivery, customs holds, or additional charges incurred during import clearance.
  • The final amount you pay may change due to exchange rate fluctuations and similar factors.
  • If you have any other questions, please ask when you contact us.