User Guide
About Delivery
After your credit card payment is confirmed, we generally ship within 1–3 business days (in line with the delivery timing in our Legal Notice (Act on Specified Commercial Transactions)). For out-of-stock or made-to-order items, we'll inform you of the lead time on the product page or in your order confirmation email. Orders placed on weekends, holidays, or our closed days are processed from the next business day.
International shipments require additional days for customs and similar procedures.
International shipments require additional days for customs and similar procedures.
About Payment
In accordance with our Legal Notice (Act on Specified Commercial Transactions), credit cards (Visa / Mastercard / American Express / JCB) are accepted. If cash on delivery or bank transfer is available, it will be shown at checkout, and any fees will be clearly stated at the time of use.
Displayed prices include tax. For details, please see the same notice and the checkout screen.
Displayed prices include tax. For details, please see the same notice and the checkout screen.
About Shipping Fees
Shipping fees vary by weight and distance (consistent with our Legal Notice (Act on Specified Commercial Transactions)). The shipping fee is displayed at checkout after you enter your delivery address.
Returns & Exchanges
Defective on arrival, damaged in transit, or wrong item: Please contact us within 7 days of arrival. We'll provide a replacement or a refund (we cover shipping).
Customer circumstances: Accepted only for unopened, unused items reported within 7 days of arrival. Round-trip shipping and payment-processing fees are the customer's responsibility. We cannot accept items after installation or use, processed or painted items, made-to-order or custom items, or sale items.
Returns for international orders are generally not accepted (defects, etc. are handled case by case).
Customer circumstances: Accepted only for unopened, unused items reported within 7 days of arrival. Round-trip shipping and payment-processing fees are the customer's responsibility. We cannot accept items after installation or use, processed or painted items, made-to-order or custom items, or sale items.
Returns for international orders are generally not accepted (defects, etc. are handled case by case).
How to Order & Delivery
How to Order
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STEP 1
Review the items in your cart and proceed to checkout.
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STEP 2
Enter your shipping address and payment method, confirm your order details, and submit.
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STEP 3
After placing your order, an order confirmation email will be sent to the email address you provided. If you are a registered member, you can also check it via your account email.
Delivery Process
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Preparing Shipment
After credit card payment is confirmed, we will arrange shipment within 1–3 business days as a general rule (see "Delivery Timeframe" in our Specified Commercial Transactions Act Disclosure). For out-of-stock or made-to-order items, the timeframe will be noted on the product page or communicated via order confirmation email. Orders placed on weekends, public holidays, or store holidays will be processed from the next business day.
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Shipped
Once your order has shipped, tracking information may be available via email or your order details page (depending on payment and shipping method).
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Delivery
Your order will be delivered by the carrier. International shipments may require additional time due to customs clearance. Customs duties, import taxes, and customs fees may be the customer's responsibility (see "Additional Fees" in our Specified Commercial Transactions Act Disclosure).
Payment
As stated in our Specified Commercial Transactions Act Disclosure, we accept credit cards (major international brands). Cash-on-delivery and bank transfer options, if available, will be shown at checkout, and any applicable fees will be specified at that time.
All prices are tax-inclusive. For consumption tax and import taxes or VAT applicable to international orders, please refer to the disclosure and the checkout screen.
Available payment methods are subject to change. Always confirm the current options on the checkout screen and in our Specified Commercial Transactions Act Disclosure before completing your order.
Shipping & Fees
Shipping fees vary by weight and destination as stated in our Specified Commercial Transactions Act Disclosure. The shipping fee will be displayed at checkout after you enter your delivery address.
| Region | Shipping Fee |
|---|---|
| Hokkaido | Displayed at checkout |
| Tohoku / Kanto / Chubu / Kinki | Displayed at checkout |
| Chugoku / Shikoku / Kyushu / Okinawa | Displayed at checkout |
| International | Varies by country/region (customs duties may apply at customer's expense) |
Returns & Exchanges
Returns and exchanges are handled in accordance with the "Returns and Exchanges" section of our Specified Commercial Transactions Act Disclosure. The following is a summary (please refer to the disclosure for full details and exceptions).
Defective, damaged, or incorrectly shipped items: Please contact us within 7 days of arrival. We will provide a replacement or refund (shipping covered by us).
Customer-initiated returns (compatibility issues, ordering mistakes, etc.): Accepted within 7 days of arrival for unopened, unused items. Round-trip shipping and payment fees are the customer's responsibility.
Items that cannot be returned or exchanged: Installed or used items, modified or painted items, made-to-order or custom items, sale items.
International orders: Returns are generally not accepted due to customs and shipping costs (initial defects will be handled individually).
Contact Us
Please also check our FAQ for answers to common questions. If your issue is not resolved, please contact us via the inquiry form.
We primarily handle inquiries by email. For business hours and contact details, please refer to our Specified Commercial Transactions Act Disclosure.
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